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Frequently Asked Questions
Select a category.
Customer Service
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| Q |
My customer's insurance cards haven't come in yet - what should I do?
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| A |
A representative from Dickerson's customer service department will be happy to help you. You can email customerservice@dickerson-group.com or call and ask for extension 333
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General Questions
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| Q |
I'd like to make a suggestion for a topic for an upcoming seminar - who should I send my request to?
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Input from our customers is always important. Please send an email to marketing@dickerson-group.com with your suggestions for a seminar or anything else you'd like us to know about.
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| Q |
Where can I find out about the CE credit seminars at the Dickerson offices?
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The upcoming seminars are posted on the website in the Calendar section and posted in our newsletter. Also, prior to each seminar a mailer is sent out to all brokers on our list with signup information. Not getting anything in the mail? Send an email to jtravis@dickerson-group.com and ask to be added!
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| Q |
Who is my broker rep?
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If you don't know who has been assigned to you, we invite you to either call us at 800.457.6116 and ask for Sales Support or email our V.P. Sales, James Travis, at james@dickerson-group.com We're committed to responding to you within 24 hours.
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Miscellaneous
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| Q |
COBRA Extension
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| A |
There is a lot of information released on a regular basis regarding the COBRA extension. For the latest release (3/10) go to our Product and Providers Section and look under Product News for the latest information provided from all our carriers.
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Underwriting
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| Q |
How long does it take to get a group approved?
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| A |
For small groups the general rules are that once received by Dickerson in our underwriting department, we can turn the group around within 48 hours - this means that the group is either submitted to the carrier or returned to the broker/group for additional information. The broker is notified by email or fax (you can indicate a preference) when submitted. Then the carrier usually takes 48 hours to either approve/deny or request additional information. So the more complete the paperwork is at the beginning will help expedite the approval process.
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| Q |
What can a broker do to help expedite the underwriting process?
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| A |
Attention to detail is important. Make sure all the necessary paperwork is attached:
- DE6 or ownership documents
- ensure group meets participation requirements of the carrier
- enclose the initial premium check along with a copy of the quote
- complete employers application including worker's compensation information if required
- fully completed employee applications including socials for themselves and dependents if applicable and decline
- enclose prior carrier bill with dates of coverage for each employee
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